Design Architecture

Download Configuration Management: Expert Guidance for It Service by Shirley Lacy PDF

By Shirley Lacy

Configuration administration is the important underpinning for IT governance commonly and the powerful supply of well timed, strong and resilient IT providers particularly. This booklet comprises professional suggestions from practitioners who've applied configuration administration in quite a lot of actual environments. it really is important to IT execs who're imposing configuration administration and likewise to technology-savvy company managers who have to use computerized enterprise providers. This revised variation is up-to-date to mirror most recent IT provider administration perform. evaluation: "A masterfully crafted synthesis of expertise, workshops, interviews and case reports, this booklet is a useful contribution to the governance of continuous configuration administration development. It additionally effectively references IT provider administration processes." Krikor Maroukian, undertaking supervisor, Printec S.A.

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Often organisations begin with incident, problem and change management and a basic understanding of their services and key assets. These processes help organisations begin to measure the time taken to resolve incidents, the success of changes and releases, and these measures can be used to demonstrate benefits. In addition, some organisations progress to adding request fulfilment, elements of service level management and a basic service catalogue, to their initial investment in a CMS. This gives them the ability to measure some other benefits, such as achievement of service levels.

Distributed data sources and lack of format commonality can be real issues if you haven’t planned for them. A general lack of integration tools for various CMDB sources does not help. Legacy systems can be a problem too. Most organisations have too many existing systems already embedded into existing processes. You need to maximise the appropriate utilisation of the different legacy ‘CMDBs’ (or configuration files) while still allaying fears of possible staff redundancy, but gathering all the correct information about certain CI types in disparate environments may not be easy.

THE NORMATIVE VIEW OF WHAT A CMS IS FOR A presentation by Lacy and Macfarlane: co-authors of the original ITIL Service Transition volume. They led the assembled delegates through the configuration management system (CMS) and the anticipated barriers to its implementation, as a preliminary to the open discussion on the subject. The CMS primarily supports asset and configuration management by enabling an organisation to identify, control, report and audit assets and configurations, and to manage changes (see Chapter 1).

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