By Shahid Amjad Chaudhry, Gary James Reid, Waleed Haider Malik
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Extra resources for Civil Service Reform in Latin America and the Caribbean: Proceedings of a Conference (World Bank Technical Paper) (No 259)
Managerial decentralization occurs when, after analyzing a public function, it is decided that the way to improve capacity and performance is to decentralize. Although this measure is often valid and effective, it is also frequently hampered by faulty implementation. Typically, a new organizational chart is drawn. Then the logo, institutional symbols,titles, and job descriptions of the organization are changed. And the illusion of a new organization is created. But out in the field and in dailyoperations, the organizational culture continues exactly as it was.
The second, closely related paradox is that, often, the more overstaffed an agency is, the more congested it tends to be. Many agencies seem to suffer from a chronic incapacity to offer timely and adequate responses to the needs of the public. Such congestion is frequently dealt with by increasing staff size. But adding staff seldom results in more operational slack. Such agencies are normally overwhelmed by requests to do things for which they lack the necessary resources and capacity. The third paradox is that the more regulations, rules, and legal frameworks-reglamentos, in Latin Americathere are, the less control there is, and the weaker that control tends to be.
In these cases commitment must be fostered through forceful leveraging from donors. CIVIL SERVICEREFORMIN LATIN AMERICA AND THE CARIBBEAN Sequencing The design, development, and implementation of the proposed administrative adjustments operations willclearlybe a labor-intensive and long-term process. This raises the issue of sequencing and comprehensiveness. Clearly, the choice of a comprehensive program that covers all three levels of reform, or a more scaled-down, hybrid program CIVILSERVICE REFORM: THEAFRICANEXPERIENCE that focuseson only one or two components, will depend on where the administrative profile of the country fits on the scale of patrimonialism.